The Role of Organizational Culture in Strengthening the Link between Psychological Empowerment, Organizational Commitment, and Job Satisfaction: Insights from the Jordanian Banking Sector

الملخص

Organizational culture plays a critical role in shaping employee perceptions, attitudes, and behaviours, making it a vital determinant of organizational effectiveness. While psychological empowerment has been consistently linked to job satisfaction and organizational commitment, the extent to which culture strengthens or weakens these relationships remains underexplored, particularly in Middle Eastern contexts. This study investigates the role of organizational culture in reinforcing the relationship between psychological empowerment, organizational commitment, and job satisfaction within the Jordanian banking sector. Drawing on the competing values framework the study hypothesizes that supportive and participative cultures amplify the positive effects of empowerment on employee attitudes, while rigid and hierarchical cultures may dampen these effects. Using a quantitative survey of 380 employees across Jordanian banks, data were analysed through structural equation modelling. Results reveal that organizational culture significantly moderates the empowerment–commitment–satisfaction link, with clan and adhocracy cultures strengthening positive outcomes, while hierarchy cultures reduce their impact. The findings contribute to empowerment and culture literature by highlighting the contextual importance of cultural values in shaping HR outcomes. Practically, the study offers insights for Jordanian banks to cultivate participative and supportive cultures that enhance empowerment initiatives, strengthen employee commitment, and foster higher levels of job satisfaction.