Relationship Between Flexible Work Arrangements and Employee Satisfaction in Amman Based Companies

Abstract

Flexible work arrangements (FWAs) have become a defining feature of modern organizations, promising to improve work–life balance and enhance employee satisfaction. This study examines the relationship between FWAs—working shifts, part-time work, temporary contracts, and flexible time—and employee satisfaction in companies headquartered in Amman, Jordan, where cultural norms and organizational structures shape adoption and effectiveness. Using a cross-sectional survey, we collected 99 valid responses from employees across multiple industries and firm sizes in Amman, with reliability checks confirming acceptable internal consistency (α≥0.77). Descriptive results indicate that employees value FWAs for stress reduction, greater commitment, and performance gains; notably, working shifts and part-time roles show salient benefits. Inferential tests (ANOVA; multiple regression) reveal that working shifts, part-time work, and temporary contracts significantly predict satisfaction/productivity and reduced turnover intentions, jointly explaining ~23% of variance, whereas flexible time shows context-dependent effects and no unique predictive power in multivariate models. Findings affirm a positive FWA–satisfaction link in the Amman context while showing heterogeneous impacts across FWA types. We recommend tailoring policies to local cultural dynamics and organizational realities, prioritizing well-designed shift and part-time structures, leveraging temporary contracts for capability infusion with retention safeguards, and refining flexible time to align with coordination and customer-facing needs—offering actionable guidance for firms in Amman, Jordan, and similar settings